Shipping Policy

Effective Date: 2nd April 2025

Thank you for shopping with Studio Mars! We strive to provide a seamless shopping experience, and our shipping policy is designed to ensure you receive your order in a timely and reliable manner. Please take a moment to review the following details regarding shipping for your order.

1. Processing Time

Orders are typically processed within 2-3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed the following business day.
Please note that during peak periods or promotions, processing times may be slightly longer.

2. Shipping Rates

Shipping costs are calculated at checkout based on the size of your order.

3. Shipping Methods and Delivery Times

We offer the following shipping options for deliveries within New Zealand:

Standard Shipping: Delivery within 3-5 business days.
For international orders, delivery times may vary depending on the destination.

Please note that international shipments may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment through our shipping partner’s website.

5. Shipping Restrictions

We currently ship to New Zealand and select international locations. If you are located outside of our shipping regions, please contact us directly at hello@studiomars.co.nz, and we will do our best to accommodate your request.
For international shipments, we are not responsible for any customs or import duties that may apply in the destination country. These charges are the responsibility of the customer.

6. Missing or Damaged Items

If your order arrives damaged or you believe there is an error with your shipment, please contact us immediately at hello@studiomars.co.nz with your order number and photos of the damaged goods. We will work with you to resolve the issue promptly.

7. Delivery Delays

While we strive to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as weather conditions, public holidays, or courier delays. Studio Mars is not responsible for any delays caused by third-party shipping providers.

8. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We cannot be held responsible for delays or lost packages due to incorrect or incomplete shipping information. If you notice an error in your shipping details after placing your order, please contact us immediately at hello@studiomars.co.nz to make the necessary corrections.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns policy.

10. Contact Us

If you have any questions regarding our shipping policy or need assistance with your
order, please don’t hesitate to reach out to us: hello@studiomars.co.nz

Thank you for choosing Studio Mars. We appreciate your business and look forward to delivering your order with care.